As product managers, we are the conduits through which ideas flow, evolve, and ultimately materialise into tangible solutions. A key way to generate ideas is to connect to our customers and hear them talk freely about their problems. Customer conversations, unfiltered and unrestrained, can be a goldmine for product managers. When customers discuss their pain …
Continue reading “Don’t just listen, but engage with your customers”
Product Management for the Enterprise comes with its fair share of challenges, especially when it comes to decision making. Here are three common hurdles I’ve been thinking about recently, with some solutions. Balancing diverse stakeholder needs Enterprise products often have a wide range of stakeholders. Internally, Sales and Marketing teams, engineers, support / CX, the …
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A healthy relationship between Product people and engineers is critical to building successful products. But take a look at any Product community—from r/ProductManagement to any Product conference—and you’ll see that this is still one of the most requested, debated, asked-about topics. This tells us it’s a problem for a lot of Product people. What I, …
Continue reading “A Product Manager’s Guide to doing 1:1 Meetings with Engineers”
After three months of mini-retirement, or funemployment if you like the word (I do!), words can’t explain how honoured I am to tell the world that I’m the new Product Manager at the Oxford University Press. Starting today, I’ll be building products for the biggest university press in the world, whose history can be traced …
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WordCamp London is an event I feel very attached to. It’s my local WordPress conference. It gave me one of my first public speaking opportunities back in 2015. If you have been to a WordCamp London in the past, you might have seen me running around with big boxes, or behind the registration desk. Last …
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I have to admit it, I struggled a bit to think of the right words to write here. After a fantastic adventure with Human Made that kicked off on July 2013 with Happytables, and took me all the way to working on the various solutions we’ve been building for clients, today is my last day …
Evergreen topic when it comes to work, communication, and productivity. My setup is pretty standard, and perhaps won’t apply to many people, but I thought it could be still a good one to share. I use an email client As I manage eight email addresses I really can’t jump from Gmail to Gmail, and importing …
Over the last few months I’ve been talking about writing quite often. One of the main takeaways I normally convey is this: you should (almost) never start from a blank page. Always, always have a clear structure first. Templates usually help, and I have several of those for all the kinds of write-ups I regularly …
More like a note to self than a real Keynote protip, because for some reason I never seem to remember this little trick when I need it. If you need to resize multiple objects in keynote, select them, then Arrange → Group. Once they’ve been grouped, you’ll be able to resize them with your mouse. …
I’m super excited to announce that I’m speaking at WordCamp Edinburgh 2017! I’ll present a talk about long-form content and social media, which I’ve cheekily titled Are Twitter threads killing blogs? WordCamp Edinburgh will take place on 22-23 July at CodeBase, the UK’s largest startup incubator, located at the foot of Edinburgh Castle. I’ll speak …
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